Careers – Technical Support Executive

Post / Designation	Technical Support Executive
Location	Vile Parle  East ( Walkable distance from Station )
Reporting to	CEO
Duties and Responsibilities :
1. Handling customer queries via Phone calls, emails.
2. Understanding the customer queries and resolving it on timely manner.
3. Maintaing the daily records of customer queries & complaints & their status in the CRM software on daily basis.
4. Providing training to customers related to our software products as and when required.
5. Taking the customer feedback and updating the records of the same.
6. Visiting to Client /Customer sites  as and when required to solve the queries or Training purpose.
7.Updating to the respective authority in case of any contingencies or any other  emergencies on regular basis.
Qualification	Any Graduate Or Diploma  / Degree or Diploma in Engineering will be preferred
Technical Skills	Basic computer knowledge / MS Office / MS CIT Or any other Computer Course
Experience Details	06months to 1 year into Technical support preferred
Key Skills Required	Anaytical skills, problem solving skills, Good Communication skills ( Written / Verbal) , Time Management, Multi tasking ,attention to details, customer focus, Client coordination, Workload management
Gender	Male / Female
Salary Budget	Based on Interview performance & skills and as per company standards